---
title: Resolving login issues
description: 
---

Cannot login? Learn about possible causes and how to resolve them.

AUTOMATIC_TABLE_OF_CONTENTS

## Suspended VPX Account

Your VPX account may be suspended due to an unpaid invoice. [Check your VPX account status](/en/dashboard) or the [Invoices overview](/en/account/invoices).

## Terminated VPX Account

Once your invoice is overdue for more than a year, your VPX account is terminated and deleted. This is irreversible. [Check your VPX account status](/en/dashboard) and [order a new one](/en/pricing) if needed.

## Wrong Account

On our website we allow two kinds of accounts to login:
1. [Billing accounts](/en/account/profile) (your e-mail address)
2. [VPX accounts](/en/dashboard) (a username, which is never an e-mail address)

To login to a VPN app, you must always use the VPX account. The Billing account cannot login to the VPN.

## Wrong Password

You may be using the wrong password.  [Change your billing password](/en/account/profile), or [Change your VPX password](/en/dashboard), depending on what you need.

## Wrong Username

You may have changed your username, and forgotten that you did. If you don't remember which e-mail address you use for your billing account, please [contact support](/en/support). If you need your VPX username, [check the Dashboard](/).

## Too Many Sessions

Our VPNGUI and Shadowscale app, as well as our browser plugins, have a limit to how many devices can have an active session at the same time. You can view and manage these on our [Devices page](/en/dashboard).