Refund policy

If you are experiencing a problem with our service, please contact our support team at support@twelvemail.com before claiming a refund. We're be happy to help you.

Money Back Guarantee

Updated: May 26th, 2017.

New orders are covered by our 14-day 100% Money Back Guarantee.

You are entitled to a full refund if all of the following apply:

• You claim your refund within 14 days of your order date.
• It is the first order made on your account (e.g. renewals do not qualify).
• You have fully complied with our Acceptable Use Policy and Terms of Service.
• You have used less than 5GB of bandwidth.
• You have not previously claimed a refund from us under this policy (e.g. for another account).
• Apply for the refund by contacting support@twelvemail.com.

Questions?

Please do not hesitate to contact us for more information.