This policy explains how 12VPX NEO, provided by Wanwire LLC, handles your information.
1. Device and account information
The app creates a random Device ID to recognise this installation. Your service provider receives this ID, your device model, system version and app version when loading your account and connection settings.
If support chat is available, your provider can also link your chat to your service account. The Device ID does not contain your name, but it is not necessarily anonymous.
Your service URL, which may contain account credentials, is saved on your device.
Your 12VPX service has no overall data limit. We count how much data your account uses across all servers to show you basic usage statistics. These totals also help us apply limits on certain servers and check whether your usage falls within our refund policy’s 5 GB limit. Monthly usage totals are kept for 12 months.
2. Connections and outside services
Your VPN provider handles the traffic you send through the VPN. Traffic covered by your direct-connection rules uses your normal connection.
The app also contacts services needed for connection features. These include ipify to display your public IP address, DNS services to look up website addresses, and servers hosting configurations you choose to download. These services receive the IP address used for each connection.
Your chosen providers’ privacy policies also apply.
3. Support and diagnostic logs
Messages and attachments you send through support chat go to your service provider’s support team. Messages are encrypted during delivery, and the support team can read them. Message-delivery services may retain encrypted copies.
You can choose to send diagnostic logs to help investigate a problem. The app asks before sending them and removes known credentials, but network addresses may remain.
Diagnostic reports stored by the app are not automatically uploaded by the app.
4. Keeping and deleting information
Support messages and diagnostic logs received by our support team currently have no automatic expiry. Other service providers may have different retention policies.
To request deletion of support information we hold, email support@wanwire.com. For information held by another provider, contact that provider.
Reset App Data removes settings, chats and diagnostics from this device. It does not delete your service account, copies already received by support, or settings stored in iCloud.
5. iCloud sync (optional)
If you turn on Sync Settings, Apple’s iCloud syncs your service URL and manual routing rules between your devices. Your service URL may contain account credentials.
Support chat history is not included in this sync. Turning sync off does not delete the existing iCloud copy.
6. Location (optional)
With your permission, the app uses your approximate location to draw the connection map. That map location stays on your device and is not uploaded by the app.
You can turn off location access in your device’s settings.
7. QR code scanning
On devices that offer QR scanning, the app uses your camera to read setup codes. Camera images are not saved.
8. Policy updates
We will update this page when our privacy practices change. If a change requires your permission, we will ask for it.
Contact us
For privacy questions or deletion requests, email support@wanwire.com.